It’s an ongoing gutter care plan built around your property. We assess your home, recommend the right cleaning frequency, schedule your visits in advance, and keep the whole process organised for you.

Your property will be assigned either 2 or 4 cleans per year, depending on things like tree coverage, gutter length, roof layout, access, property size, and how quickly debris is likely to build up.

No. We recommend the frequency based on your property details, so you’re not paying for more maintenance than you need or leaving too long between cleans.

Your price is customised to your property. We consider factors such as gutter length, number of storeys, access, roof design, surrounding trees, and expected debris build-up.

No. Every property is different, so your membership is priced specifically around the work required at your home.

Depending on your membership, payments are made by direct debit every 12 weeks or 24 weeks.

No. Your membership is paid in regular direct debit instalments based on your assigned cleaning frequency.

Yes. Your visits are scheduled ahead of time, so you don’t need to remember when your gutters are due or start searching for someone every few months.

Yes. We send you a reminder 7 days before your scheduled visit and another reminder the day before.

Usually, no. As long as our team has safe access to the areas required, you generally don’t need to be home.

Each visit includes a full gutter clean, debris removal, a light downpipe flush, before-and-after photos, and a visual check for gutter and roof plumbing issues.

Yes. Where possible, our team will complete minor repairs during your scheduled visit at no extra cost.

This can include things like sealing small leaks, adding or replacing screws and rivets, reattaching loose brackets, and other small maintenance fixes.

As a general rule, if our team can safely complete the repair during the visit using the tools and materials already on the ute, we’ll usually include it as part of your membership.

If the issue requires additional materials, specialist equipment, significant labour, or a larger repair, we’ll let you know what we’ve found and provide a separate quote before any extra work is carried out.

Yes. If we notice damage, rust, loose guttering, leaks, failed fixings, or another visible issue, we’ll let you know.

No. Larger repairs, replacement work, or jobs requiring additional materials or labour are quoted separately.

Yes. We take photos before and after each clean so you can see the condition of the gutters and the work completed.

Your before-and-after photos will be sent to your inbox within 24 hours of the visit.

You don’t have to climb onto the roof or take our word for it. The before-and-after photos show you what was there and what was completed.

If we find your current frequency isn’t keeping up with debris build-up, we can review your membership and recommend a more suitable schedule.

Then we won’t recommend four. The purpose of the membership is to give your property the right level of maintenance, not simply the highest frequency.

Because your visits are already scheduled, you’re not trying to find a gutter cleaner at the same time everyone else suddenly needs one.

Yes. If you need to move a scheduled visit, contact us as early as possible and we’ll arrange another suitable time.

Working on roofs depends on safe conditions. If rain, wind, or other weather makes the job unsafe, we’ll reschedule your visit and keep you informed.

If your property has gutter guard, we’ll take this into account when assessing your property and building your membership.

If it’s a minor leak that can be safely sealed with the tools and materials we have on hand, we’ll generally repair it as part of the membership at no extra cost.

If it’s a small fix we can complete safely during the visit, we’ll usually take care of it there and then.

The Gutter Cleaning & Maintenance Membership has a minimum 12-month term.

After your first 12 months, you can continue on the membership with no further lock-in period and cancel at any time.

If you cancel after the initial term, any direct debit payment already taken for an upcoming clean must have cleared before that corresponding service is completed. For example:

● 4-clean memberships: payments are made every 12 weeks

● 2-clean memberships: payments are made every 24 weeks

This keeps the payment schedule aligned with the cleans included in your membership.

Because you get the same trusted local team looking after your property again and again — without having to start from scratch every time.

Your visits are scheduled in advance, reminders are automatic, minor maintenance is handled where possible, and before-and-after photos are sent straight to your inbox.

You also benefit from highly competitive member rates, with each scheduled visit priced more favourably than repeatedly booking one-off cleans.

So instead of searching, calling, chasing and rebooking, you get reliable ongoing care from a team that already knows your property — at a better per-visit rate.

Yes. The Gutter Cleaning & Maintenance Membership has a minimum 12-month term.

After the first 12 months, your membership continues with no further lock-in, and you can cancel at any time.

Your direct debit schedule is matched to your cleaning frequency — every 12 weeks for 4 cleans per year or every 24 weeks for 2 cleans per year — so any payment relating to an upcoming clean must be successfully processed before that service is completed.

If you move to another property within our service area, you may be able to transfer the remaining membership to your new home. We’ll reassess the new property first. If it requires a different membership frequency or price, we’ll provide you with an updated membership offer.

Your membership does not automatically transfer to the new homeowner. If the new owner would like to continue with the Gutter Cleaning & Maintenance Membership, we can assess the property and create a new membership for them.

If there are significant changes to the property — such as tree removal, renovations, changed access or other conditions affecting the maintenance required — let us know. We can reassess the property and determine whether your cleaning frequency or membership price should change.

Generally, your price stays fixed for the current 12-month membership term. It may change if your property is reassessed and requires a different membership tier. Your price is also reviewed before each renewal, and we’ll let you know about any change before you decide whether to renew.

You can ask us to reassess your property at no charge. We’ll review it using the same criteria used when your original membership was created, such as vegetation exposure and property characteristics.

Yes — the membership can work well for investment properties because your visits are scheduled throughout the year rather than relying on someone remembering to organise a clean. You’ll still need to make sure we have safe and reasonable access to the property on the scheduled day.

Yes. Each property would need its own assessment because the cleaning frequency and price are determined by the individual property’s characteristics.

We’ll aim to provide a consistent, trusted local team wherever possible. The membership gives you an ongoing relationship with The Gutter Gurus rather than having to search for and engage a new gutter cleaner every time.

I’d use “wherever possible” here rather than guaranteeing the exact same workers, because the agreement doesn’t guarantee that specific personnel will attend each visit.

Yes. We may keep photos and service records for record-keeping, quality control, defect review and other service purposes. Before-and-after photos are also part of our general membership service standard.

Contact us and we can discuss an additional service. Extra cleans outside the number of visits included in your membership are not included in the annual membership price and may be quoted separately.

Contact us and we’ll help determine the best next step. Your membership covers your scheduled gutter cleaning visits, but additional repairs, severe blockages or other work outside the membership scope may need to be separately quoted.

No. The membership is specifically for gutter cleaning and the included maintenance services described in your agreement. Roof cleaning and other additional roofing work are outside the standard membership scope and would need to be separately quoted.

Safety comes first. If rain, storms, wind, wet roof surfaces or other conditions make the work unsafe, we’ll postpone the visit and make reasonable efforts to reschedule it as soon as practical.

You’ll need to make sure we have safe and reasonable access, including clear access around the property and any required access to water. If we attend but can’t complete the service because of a locked gate, unrestrained animal or another access issue, the visit may still count as one of your included visits.

Yes. We’ll give you at least 7 days’ notice of your scheduled visit and another reminder the day before. That notice gives you the opportunity to request a different date if needed.

Scheduled visits aren’t normally banked, deferred or carried over at the client’s choice. If we are unable to provide a scheduled visit for reasons outside your control, however, that visit carries over to the following period.

We may retry the payment automatically. If it remains unpaid, we’ll contact you and give you an opportunity to update your payment details. Your next scheduled visit may be held until the account is brought up to date.

You can cancel by giving at least 14 days’ written notice. If you cancel before the end of the current 12-month term, you remain responsible for the visits already provided and the agreement currently includes a $150 early-termination and administration fee. Any overpayment or shortfall is then reconciled.